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Additional Features Assure Billing Communications Evaluations/Surveys FAQ General Member Management Mobile App Navigation Partnerships Reporting Requirements / LMS Rotation Management Tips & Tricks User Guides Vendors Video Library

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(844) 223-4292

Email:
support@acemapp.org

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Help Desk and Training Info

FAQ Video Library

Member Types:

ACEMAPP offers resources for new users, including regularly scheduled webinar trainings for registered school and clinical site users and the Help Desk, which offers step-by-step guides for all members. Access direct assistance by contacting ACEMAPP Customer Support at 844-223-4292, by emailing support@acemapp.org, or by creating a support ticket through the Contact Us page.

Upload Your Onboarding Requirements in ACEMAPP Go

Mobile App

Member Types:

Learn how to upload onboarding requirement documents using ACEMAPP Go. This guide explains how to access your requirements, upload images or PDFs, review document statuses, and replace documents when necessary.

Bookmark Pages In ACEMAPP

Additional Features

Member Types:

This guide explains how to create, manage, and delete Bookmarks in ACEMAPP for quicker navigation. Learn how to save frequently visited pages, customize bookmark titles, and keep your workspace organized for faster access to the tools you use most.

Maximize Your ACEMAPP School User Experience

Additional Features

Member Types:

ACEMAPP offers much more than just rotation management and compliance tracking. Schools can streamline nearly every part of their clinical education process, all within one secure platform. This guide provides an overview of key features and real-world examples of how schools are using them to save time, improve communication, and enhance student experiences.

Upload Your ACEMAPP Requirements

Requirements / LMS

Member Types:

Completing your ACEMAPP requirements is an essential first step toward participating in a clinical rotation. The documents you upload through ACEMAPP are available for your school coordinator to review.

ACEMAPP Assure: Document Submission & Approval Tips

Assure

Member Types:

ACEMAPP Assure offers professional document review services to its members. This help desk guide is intended to help Assure Members successfully upload their ACEMAPP Assure documents and contains links to related help desk guides.

A Snapshot of your Entity in ACEMAPP

Additional Features

Member Types:

The entity Snapshot provides a summary of your organization in ACEMAPP, including active admin information, student placements, permissions, billing contact information, and more.

Access Your ACEMAPP Transcript

Video Library Additional Features

Member Types:

Your ACEMAPP Transcript provides a comprehensive view of the information stored in your ACEMAPP account. It includes your general profile details, a history of completed requirements and assessments, rotation history, and other relevant data. You can also export this information for your records or to share with others as needed.

Manage Your ACEMAPP Inbox

General

Member Types:

This guide explains how to view, organize, and manage your messages in your ACEMAPP Inbox. Your inbox stores all important communications related to your clinical education, including updates about rotations, requirements, and account notifications. You can view new, read, and archived messages directly within ACEMAPP—even if you've opted out of email notifications.

View Your Onboarding Requirements in ACEMAPP Go

Mobile App

Member Types:

Learn how to view and manage your onboarding requirements in ACEMAPP Go. This guide explains how to review requirement details, understand requirement statuses, view reviewer comments, and complete assigned onboarding tasks.

View Your Clinical Rotations in the ACEMAPP Go

Mobile App

Member Types:

Learn how to view your assigned clinical rotations in ACEMAPP Go. This guide explains how to review rotation-specific onboarding items, including requirements and learning materials, understand compliance statuses, and monitor your readiness for each clinical experience.

Complete Your Profile in ACEMAPP Go

Mobile App

Member Types:

Learn how to complete and update your profile using ACEMAPP Go. This guide explains how to access your profile, update required information, save your changes, and ensure your profile meets your school's or organization's onboarding requirements.

Complete Learning Materials in ACEMAPP Go

Mobile App

Member Types:

Learn how to access and complete assigned learning materials in ACEMAPP Go. This guide explains how to complete courses, assessments, and SCORM courses, understand learning statuses, and troubleshoot common access issues.

Reset Your Password in ACEMAPP Go

Mobile App

Member Types:

Learn how to reset your ACEMAPP password using ACEMAPP Go. This guide explains how to request a password reset email, create a new password, and sign back in to your account.

Request ACEMAPP Support

General FAQ

Member Types:

If you have any questions, concerns, or general feedback about ACEMAPP, we are happy to provide support via email at support@acemapp.org. You may also contact us by phone at 844-223-4292.

General FAQ

Member Types:

This Help Desk guide will walk you through the steps to verify your email, log in to your ACEMAPP account, and use the "Forgot Password" option if needed.

Connecting Your ACEMAPP Account with Complio

Vendors

Member Types:

This guide provides instructions on how to connect your ACEMAPP account with Complio (American DataBank).

Getting Started with ACEMAPP Go

Mobile App

Member Types:

Get started with ACEMAPP Go by learning how to download the app, sign in, complete your profile, view onboarding requirements, upload documents, access assigned learning, and manage notifications from your mobile device.

Unit Availability Report/Calendar

Reporting Rotation Management

Member Types:

The Unit Availability Report helps school and clinical site coordinators quickly identify which units at partner organizations have open slots for student rotations. By viewing availability in calendar, details, or general schedule formats, coordinators can plan rotations efficiently, prevent scheduling conflicts, match students with appropriate programs, manage resources effectively, and share availability data with preceptors or administrative staff.

Build Your Entity Profile Page

Additional Features

Member Types:

ACEMAPP Entity Profiles offer schools and clinical sites a customizable platform to share essential information with affiliated members. These profiles serve as centralized hubs for organizational details, policies, and resources, ensuring that students, faculty, and staff have easy access to pertinent information.

Clinical Site User Guide

User Guides

Member Types:

ACEMAPP is a collaborative platform for healthcare education, compliance, and recruitment. Our Clinical User guide covers everything you need to know to get up and running quickly, including logging into your account, navigating the platform, and accessing essential resources to help manage rotations.

Maximize Your ACEMAPP Clinical Site User Experience

Additional Features

Member Types:

ACEMAPP offers much more than rotation management and compliance tracking. Clinical sites can streamline nearly every part of their student and preceptor management process within one secure platform. This guide provides an overview of key features and real-world examples of how sites use them to save time, improve communication, and enhance preceptor and student experiences.

Assure Admin User Guide

User Guides Assure

Member Types:

ACEMAPP Assure offers professional document review services to its members. This help desk guide is intended to be a general resource for Assure Admins and contains links to related help desk guides.

Faculty User Guide

Video Library User Guides

Member Types:

ACEMAPP is a collaborative platform for healthcare education, compliance, and recruitment. Your responsibility is to stay up to date with your ACEMAPP account, including checking your inbox for reminders and alerts.

School User Guide

User Guides

Member Types:

As a School User, ACEMAPP provides you with a secure and efficient platform to manage student clinical experiences. This guide is designed to help you streamline the process, save time, and ensure smooth communication between your school and clinical sites. By following the steps below, you'll have the tools to manage student rotations, monitor compliance, and keep everything organized – all in one place.

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