Reset Your Password in ACEMAPP Go

Reset Your Password in ACEMAPP Go

If you have forgotten your ACEMAPP password, you can reset it directly from ACEMAPP Go using the Forgot your password? / Reset link on the sign-in screen.

Note: You must have access to the email address associated with your ACEMAPP account to reset your password.

Reset Your Password

1. Open ACEMAPP Go.
2. On the sign-in screen, tap Forgot your password? / Reset.

3. Enter the email address associated with your ACEMAPP account.
4. Tap Send reset link.

If the email address matches an existing ACEMAPP account, a password reset email will be sent to your inbox.

Create a New Password

1. Open the password reset email from ACEMAPP.
2. Tap the password reset link.
3. Enter and confirm your new password.
4. Save your changes.

Once your password has been updated, return to ACEMAPP Go and sign in using your new password.

Didn't Receive the Email?

If you do not receive the password reset email:

• Verify that you entered the correct email address.
• Check your spam or junk folder.
• Allow up to one hour for the email to arrive.
• If you have multiple email addresses, verify you are using the email associated with your ACEMAPP account.

If you still do not receive the email, contact your school or ACEMAPP Support for assistance.

Frequently Asked Questions

Can I reset my password from the mobile app?

Yes. Use the Forgot your password? / Reset link on the sign-in screen to request a password reset email.

Can I activate my account from the mobile app?

No. New account activation and email verification must be completed through the ACEMAPP website before signing in to the mobile app.

Will resetting my password disable Two-Factor Authentication (2FA)?

No. Resetting your password does not disable or reset your Two-Factor Authentication settings.

Related Articles

• Getting Started with the ACEMAPP Go
• Enable Two-Factor Authentication